Ebio enterprise living map
Quality Management and Productivity as a closed loop on good business practices experienced. (14 credits & option of 35 credits)
Develop, implement and monitor a quality policy for a new venture (4.15) - Core Unit Standard
Specific Outcome Assessment criteria Bridging the Gap Ebio Competency Programme: Information and Examples Organize and Review your competencies
The Process Guides and guide processes cause you to practice open informing and asking to ensure early feedback from value exchange team members during the processes. Show the experiences to continuously apply and grow quality processes like National and International quality training and resources.  The Processes Guide cause you to be aware, gain access and engage with value exchanged in Council of Many and Wise.  
International Organisation for Standardization (ISO)
SO 1 Explain concepts, systems and principles of quality.    J.Welch (Chap. 15: 245-251): Quality improvement programme, six sigma  
AC 1.1 Concepts of quality are explained in terms of the degree of excellence.      
AC 1.2 Systems associated with management of quality are explained in terms of relationships, limitations and applied in the context of own venture ideas/opportunities.      
AC 1.3 The principles of various quality management systems are analysed in terms of appropriateness to own venture.    Quality Management principles  
SO 2 Assess the quality to improve business performance.   Walk and Talk (Chap. 10) The Balanced Scoreboard  
AC 2.1 Factors impacting on a venture’s quality assurance system are described in terms of legislation.   Walk and Talk (Chap. 11) How to further increase your contribution  
AC 2.2 Quality assurance requirements identified reflect an analysis of customer needs and expectations, and organisations and stakeholder requirements.   Walk and Talk (Chap. 10) The Four Levers of Control  
AC 2.3 The objectives of a quality assurance system are described.   Walk and Talk (Chap. 10) The Boston Grids  
AC 2.4 A documented plan for quality assurance systems is reviewed in terms of standards and specifications for products and/or services, a communication strategy, operational procedures including data collection, provisions for contingencies, and an internal audit system.   Walk and Talk (Chap. 10) The Kanthal Curve  
SO 3 Design a quality assurance system to specification.      
AC 3.1 Methods of providing quality customer services – which incur no costs – are designed for own venture.   Walk and Talk (Chap. 7) Performance and Information Process  
AC 3.2 Strategies to implement quality services in own venture are identified.      
AC 3.3 The relationship between quality and profitability.       
AC 3.4 The relationship between quality and available resources of own venture is analysed.      
AC 3.5 Strategies to promote and communicate quality standards within own venture are devised.       
SO 4 Review and amend the quality assurance system.      
AC 4.1 Opportunities for improvement of the quality assurance system within own venture are identified.      
AC 4.2 Changes to address problems or opportunities for quality improvement are considered and discussed.      
AC 4.3 Methods to give credit or to resolve potential conflicts regarding quality are investigated for own new venture.      
AC 4.4 Effective strategies and methods to obtain direct information from customer are identified and illustrated with examples.